Why your website is the dealbreaker

Using Wynter, we surveyed 100 B2B SaaS CMOs (at $50 million+ companies) for our latest report How B2B SaaS CMOs Buy Software in 2025. One thing was unanimous: 100% visit the vendor’s website before making a purchase decision.

When buyers are ready to validate what they’ve heard from peers, they go to your website. For many vendors, that’s where the interest ends too. Here’s what that means for your website.

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Buyers are more informed than ever 

Today’s B2B SaaS buyer journey has changed dramatically since our last version of this report in 2024. CMOs aren’t starting with Google anymore, instead they’re doing their own research, comparing notes in private Slack groups, and validating what they hear on review sites.

Our research shows that:

• 72% of CMOs start their vendor search in peer communities, places like CMO Coffee Talk, Pavilion, and invite-only WhatsApp groups.‍
• 54% go to review sites, G2 was the most popular for verifying recommendations.
  

• Only 9% begin with a Google search, it's now used more for validation and verification (instead of discovery)
• 24% of CMOs are using AI tools like ChatGPT to summarize and compare vendors fast
• 88% of marketing leaders come to a sales call already familiar with the vendor, meaning they’re well researched and have preconceived ideas that the solution will work for them

By the time they visit your website, they want to know: Do you actually solve the problem they care about? Are you any different from the other three vendors on their list?

If your site doesn’t answer those questions fast and well, you’re off the list.

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How CMOs decide if you’re worth their time

In the buying journey, your website’s job is to qualify you as a real contender. When marketing leaders land on your homepage, they told us they’re looking for two main things:

1. A clear articulation of their pain point and how you solve it
2. Evidence that your solution is materially different from the alternatives
   

“If I can’t map their solution to my problem from the website alone, I’ll skip the demo.”

“Their site needs to show me exactly what’s unique about their product. If I can’t quickly see how it’s better than the alternatives, I’m not interested."

That’s a high bar. But it reflects how much pressure marketing leaders are under to make good evaluations and smart, fast decisions. Plenty of B2B SaaS websites fail that test because they focus on vague value props instead of differentiated messaging.

Here’s what that looks like:

• “The all-in-one platform for your revenue team” → What does it do?
• “Unlock business growth through smarter automation” → How, exactly?
• “Empowering teams to deliver at scale” → This could describe 10,000 companies.
  
  

In these critical moments, marketing leaders need one thing: clarity.

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Why messaging kills deals

Many vendors fail the marketing leader's website test within moments, not because their product’s bad, but because the story falls apart. Common reasons include being too generic, too self-centered, and too similar to everyone else.

When you're in a consideration set of 5-8 vendors, and you need to get into their shortlist of just 3, being vague is all it takes to get cut.

Here’s where most teams go wrong:

• They talk about only features, not outcomes.
  
• They talk about themselves, not the buyer’s world.
  
• They bury the differentiation.
  
• They use vague, jargon-y language that says nothing.

"We expect a vendor’s site to speak directly to our use cases. If they can’t differentiate themselves clearly online, it’s unlikely their product will stand out in a crowded market."

Meanwhile, the companies that get it right use their website to:

• Clearly name the buyer’s pain
  
• Show exactly how they solve it
  
• Prove their difference
  
• Provide ways to test-drive the product (46% want to try for themselves before talking to sales)
  

"Their site needs to show me exactly what’s unique about their product. If I can’t quickly see how it’s better than the alternatives, I’m not interested."

The takeaway’s simple: clarity wins. Specificity wins. Messaging that actually reflects your value (not just your features) wins.

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What helps a marketing leader say "yes"

We learned your website has to work harder, here’s how you can make it happen:

1. Put your value prop in plain English. No jargon. No buzzwords. Just explain how you help and what makes you different.
   
2. Make the buyer the hero. Talk less about your product and more about their world. Show you understand what they’re dealing with.
   
3. Clear differentiation. Don’t hide it at the bottom of a page. It should be visible the moment someone lands.
   
4. Show, don’t tell. Build interactive product experiences. Add sample workflows or a sandbox. Let buyers test-drive without friction and don’t make them jump through a million sign-up hoops.‍
5. Get social proof right. Use review site ratings, real ROI stories, and quotes that show buyers what to expect.
6. Get AI-ready. With 24% of CMOs using ChatGPT, Claude, or Perplexity to research vendors, your messaging needs to be crawlable and structured for AI. When they ask for a vendor comparison, your solution should come out on top.

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The website is the new sales pitch

For marketing leaders, your website is now your product’s proving ground.

The buying process has changed. CMOs are researching in private Slack groups, validating through review sites, and using AI to compare options. All of this happens before you even know they’re interested.

By the time they land on your site, they’re looking for reasons to say yes or to cross you off the list.

If your messaging is vague, generic, or confusing, you can guarantee the deal is dead before it even starts.